By purchasing any services from Courtney Kirkland: Designs you are agreeing to uphold the following Terms & Conditions.
INDIVIDUAL PRICE QUOTES
Price quotes are valid for two (2) weeks after they are issued. Once the two week window is up, a new quote must be submitted.
DEPOSITS AND WAITING LIST
A 50% deposit is required to add your name to the Waiting List. The remaining 50% payment and any additional charges acquired during the designs process are due at least two (2) days before the estimated launch date of your site. If you do not wish to go to the bottom of the waiting list, there is a RUSH fee of 25% of the total cost of your design, due in full at the time your deposit is made or upon the decision to RUSH your order.
CANCELLATION POLICY
Cancellations made more than 30 days prior to the starting date may be rescheduled. The project will be placed at the end of my existing waiting list. Cancellations made less than 30 or after the starting date will result in full loss of deposit and can be rescheduled without another deposit payment. In the event of cancellation after your project has already begun, you will lose the initial 50% deposit to hold your place on the wait-list, 25% of the remaining balance due and be liable for full payment of any additional charges acquired during the design process.These projects, if returned to at a later date, are subject to full price unless otherwise discussed prior to cancellation.
No Exceptions.
PAYMENT
Major Credit Cards, Debit Cards, and E-Checks are accepted through PayPal. You do not need a PayPal account to checkout.
REVISIONS & HOURLY RATES
Three (3) revisions per design once a final concept is chosen to develop further. Additional revisions will be charged at a rate of $40 per half hour with a one (1) hour minimum. These charges will be invoiced and billed separately and must be paid in full before you site is launched live. Extensive revision charges may be applied and will be billed at the discretion of the designer.
AUTHORIZATION
At the time of purchase, clients are agreeing to provide Courtney Kirkland: Designs with login information for any hosting, domain account or blog account for the purposes of installing and setting up the purchased design and web elements.
SITE DEVELOPMENT AND COMPLETION
Clients will be provided with an estimated time of completion at the time of their purchase and deposit. Clients can view my waiting list 24 hours a day, 7 days a week for constant updates on their project completion date. Clients will be given two-three initial design concepts to choose from. Three (3) revisions per design once a final concept is chosen to develop further. Additional revisions will be charged at a rate of $40 per half hour with a one (1) hour minimum. These charges will be invoiced and billed separately and must be paid in full before you site is launched live.
WordPress Designs are built on a test blog and as of September 20, 2011 require a client sign-off and final approval (along with submission of final payment) before being moved to the clients live site. Any changes made once this approval is made will be billed hourly. Clients are required to sign-off on a virtual agreement before moving forward with the installation of a live website. design graphics are only kept and saved by the Designer for 36 hours. After the elapsed time frame, graphics and design elements are deleted. If you require copies of your graphics, you must notify Courtney Kirkland: Designs before your design is complete. Any duplication of graphics or design elements or any changes made to any element(s) of your design made after the 36 hour period will be charged at a rate of $80 per hour or $40 per half hour (depending on the extent of the design changes).
Clients will receive 15 days of Basic WordPress & Coding support once their site launches. Any changes, tutorial requests or revisions made to the site after that 15 day period has elapsed is subject to hourly rates. Courtney Kirkland: Designs offers Support Packages for an additional fee for any client wishing to have access to WordPress/Coding Tutorials or Revisions after their allotted 15 day window.
Should a client cease to communicate with the designer during the design process (whether expectedly or unexpectedly), the clients design will be placed on hold and reverted to the bottom of the current waiting list. Client may opt to pay an additional 25% of the current cost of design projects to move their project back to the top of the list when they are ready to continue with their design. Courtney Kirkland: Designs is not responsible for lack of planning or time management on the clients behalf. Each project is unique and creative in nature, therefore requiring the time and efforts of the designer.
HOSTING & GRAPHICS
The client acknowledges that Hosting for WordPress.org blogs is not included in the pricing of designs. Clients are responsible for acquiring their own hosting and domain through one of the approved Hosting Providers.
Client also acknowledges that legal copyrights must be acquired for any outside graphics or photos (not created or designed by Courtney Kirkland: Designs) and must be purchased separately. Stock and Licensed Vector Images as well as specially requested fonts not owned by the designer are subject to additional charges that must be paid in full prior to the launch of your site.
SUPPORT
Each design comes with a lifetime guarantee for email support for your purchased design only. Support does not include any graphical changes or coding revisions. Courtney Kirkland: Designs is not responsible for fixing broken themes and/or blogs as a result of individual tampering and changes made to the theme after final installation is complete. Troubleshooting and design changes made after the final site is launched will be charged at a minimum of $75.00 per hour. No support will be given for designs not originally created by Courtney Kirkland: Designs.
Courtney Kirkland: Designs is not responsible for support or questions regarding your StudioPress Child Theme. Private Licenses with access to the support forums and help services can be purchased through StudioPress.
REFUNDS
Due to the unique creation and graphical nature of our products, NO REFUNDS are available for any reason. Please see our Cancellation Policy for information on cancelling your design.
COPYRIGHT & USE OF PRODUCTS
Courtney Kirkland: Designs retains legal copyright to all aspects of design. You, the client, own the copyright to the site/blog content. Outside graphics and photographs are subject to legal copyrights and must be purchased or attained before being included in your design. Courtney Kirkland: Designs reserves the right to include a button/logo/text link to our site for display and copyright purposes. A text link and design copyright will be placed in the footer of every design and must remain visible and active during the time that you use our services and design.
In the event that you need additional products (business cards, marketing material, etc.) please contact me first for special pricing on your products. All designs created by Courtney Kirkland: Designs MUST REMAIN AS IS and cannot be altered or changed in any way. If you choose to change your designs in any way, you must remove the installed theme, logo and all other aspects of design created by Courtney Kirkland: Designs.
All blog designs will be created and designed on the Genesis Framework created by StudioPress and/or a child theme of your choice. Child Themes can be found on the StudioPress Website.
COMMUNICATION
The design process is a speedy process that relies heavily on rapid email and online communication. It is recommended that during the time of your design that you are available to check your email in frequent intervals. There will be instances where sign off and approval are needed to progress. If the client fails to respond in a timely manner, that project will be delayed until a time when regular communication is possible. I do not conduct business by phone. Each client will be invited to join a Private Project Management Program (free of charge) once their deposit is received and design implementation begins. It is imperative to the timely completion and progression of your design that you remain in frequent contact with me. If a client fails to contact me during the design process within 36 hours (without warning) the project will be placed on hold and reverted back to the bottom of the waiting list. Additional charges and fees may apply.
LIABILITY
Courtney Kirkland: Designs does not guarantee the success or sales of websites or blogs. Clients are responsible for sale of products and/or services and Courtney Kirkland can not be held liable or responsible for the success of any given site or blog.
MISCELLANEOUS INFORMATION
Once a site has been given final approval by a client it is considered COMPLETE. Any changes made to the design after the site goes live will be subject to charges of $75.00 per hour.
Be advised that Plugins, Widgets, etc. are not included in the design setup unless requested. Courtney Kirkland: Designs does not install music players.
Courtney Kirkland: Designs reserves the right to refuse service and turn down clientele with offensive, vulgar or profane site content. In the event that I do not feel I can provide the best quality design for the service that you are asking, you will be sent a list of preferred designers whom I feel can better meet your design needs.
Courtney Kirkland: Designs builds their sites and graphics to be compatible for the most recent versions of internet browsers. It is not the fault or the responsibility of the designer to ensure that the most recent browser is available to you, the client. Please make sure that all of your browsers are current and up-to-date before the launch of your design.
*Terms of Service are subject to change without notice and apply to all aspects of design including, but no limited to, WordPress Design, Social Media Site Customization (Facebook, Twitter, etc) and branding projects.